If you couldn't change your password this way, see Reset your Microsoft account password. I'd love to contact support somehow but this seems impossible without logging into my account. I am logged in on my PC but it asks for my password to do anything useful which I don't recall. You must be a password administrator to perform these steps. Check out all of our small business content on Small business help & learning. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor


Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. In this article I will walk you through some of the most common Office 365 issues, and how you can fix them. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. You can correlate this info with our Office 365 usage and synthetics reports. Also, check out our previous blog on "How to view Office 365 Service Health in CloudReady," published in March of this yea

Assistance for billing and subscription management issues is available online Office 365 login issues or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.

21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.


Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts Office 365 login issues helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin cente


To work around the issue, you will need to end all Office processes that are running and disable the presence features. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. To avoid the Inbox Repair Tool freeze problem, close all running programs, especially the ones that access your PST file such as MS Outlook or antiviru

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.

Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. For the most current support phone number in your country/region, see the global phone numbers list.


Most of the time, services will appear as healthy with no further information. When a service is having a problem, the issue is identified as either an advisory or an incident and shows a current status. This tool is a standalone application, you can install on your compute


So, comments about his email box size aside (which I cannot change or make him clean up at this time), I need this fixed really fast today. Copy these cache files to a safe location on your PC before clearing them, so you can restore the files in case something goes wrong with the app. To do that, open Outlook and access your email folder. At the top of your email list, click "By Date" (this option may say something else, depending on your current sorting order). If your password isn't the problem, you might have a certificate error. If so, you'll see a message that says, "There is a problem with the server's security certificate. The security certificate is not from a trusted certifying authority