If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If not, select Reset password below, enter the username name for the account you're trying to reset, and Outlook Fix Services troubleshooting select Next. If you forgot your password and need to reset it, you can do so from the Windows sign-in screen. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper too


The Inbox Repair tool can be used on both .ost files and on Personal Folders (.pst) files. The Inbox Repair tool scans the .ost or .pst file and makes sure that the file structure is intact. The tool also tries to repair the internal data structures, if it is necessar


Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. Admins should also see the Office for business tab for more general Office installation issues. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or Outlook Fix Services troubleshooting check for updates on your Mac, see Check for Office for Mac updates automaticall


The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your accoun


There can be several reasons for the Outlook synchronization error. Before we know the solutions, we will understand a few common causes of the Outlook sync problem. Check Outlook Fix Services troubleshooting with your email provider for instructions about how to create an app password for your email account. If you can sync your email when the firewall is turned off, you'll need to allow the Mail and Calendar apps through the firewall. Windows Defender Security Center is free security software that's included with Windows 1


Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spa


Then try to activate the installed Office 365 suite again on your computer. You may need to remove old Microsoft Office licenses from your computer and install a new one. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Most of the time, services will appear as healthy with no further informatio


You'll be asked for the SkypeID or names of contacts on their account. If you use Skype to call mobile or landline phones, you'll also be asked for some of those along with details about a recent Skype purchase. You'll be asked questions that are specific to the account you're trying to recover. If you're not sure, guessing is ok—wrong answers don't count against you. When you get to a question that lets you "add more," fill in as much information as you are abl


A vast community of Microsoft Office365 users that are working together to support the product and others. Unfortunately, there’s no general-purpose Microsoft Office document repair tool. If your documents are the cause of the problem, hopefully you have backup copies that haven’t been damaged. Come with me as I write this article in real time as I try to resolve the issue. I do it again, and I get this error — well, now I can’t show you because Excel is refusing to open up at al


We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. See Sign in to Office or I forgot the username or password for the account I use with Office. Learn more about managing and securing the account you use to access your work or school email and files, and other web resources in your organization. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and mor